Privacy Policy

1. Scope and Updates

This Privacy Policy applies to personal information processed by BlueLine Backflow, LLC through our website, contact forms, scheduling tools, SMS communications, email communications, and related service interactions. We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on this page and revise the “Last Updated” date above. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

2. Personal Information We Collect

A. Information You Provide Directly. We may collect information you provide when you contact us through a website form, request a quote, schedule an appointment, call, email, or text us, request customer support, or sign up to receive appointment reminders or SMS messages. This may include your name, phone number, mobile number, email address, service address, billing address, city/state/zip, property or service details, appointment preferences, and messages you send us.

B. Payment Information. If you make a payment, payment information may be processed by a third-party payment processor. We do not necessarily store full payment card information on our website or servers.

C. Communications. We may keep records of communications including emails, form submissions, text messages, call logs, and voicemail messages. Calls may be recorded where permitted by law.

D. Information Collected Automatically. When you visit our website, we may automatically collect technical information such as IP address, browser type, device type, operating system, referring website, pages visited, and general location based on IP address.

E. Cookies and Similar Technologies. Our website may use cookies and analytics tools to improve site performance, understand website traffic, remember preferences, and support security and spam protection.

F. SMS and Mobile Information. If you opt in to receive text messages from us, we may collect your mobile phone number, consent status, message history, and delivery or response information. Mobile opt-in data and consent will not be sold or shared with third parties for their own marketing purposes.

3. How We Use Your Information

To Provide Services: respond to inquiries, schedule appointments, confirm service calls, provide backflow testing and repair services, communicate about service status, and send invoices.

For Customer Support and Administration: maintain service records, respond to customer questions, improve website functionality, and maintain internal business records.

For Marketing and Communications: where permitted by law, send service reminders, annual inspection reminders, appointment confirmations, promotional offers, follow-up communications, and SMS marketing messages. You can opt out at any time.

For Security and Legal Compliance: detect fraudulent activity, prevent spam, protect our systems, comply with laws and regulations, and enforce our Terms of Use.

4. How We Disclose Your Information

We may share information with service providers who help us operate our business (hosting, email, SMS, payment processing, analytics, and security). We may share with contractors or personnel as necessary to perform services. We may disclose information to comply with legal process or protect our business and customers. In a business transfer, personal information may be transferred as part of that transaction.

5. Your Privacy Choices

You may opt out of marketing emails using the unsubscribe link. You may opt out of SMS messages by replying STOP. You may adjust browser settings to limit cookies. You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable law.

6. Security

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no electronic storage system can be guaranteed to be completely secure. You use the website and submit information at your own risk.

7. Retention

We retain personal information for as long as reasonably necessary to provide services, maintain customer records, comply with legal obligations, resolve disputes, and support business operations.

8. Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies.

10. State Privacy Rights

Residents of certain states may have additional privacy rights under applicable law, including rights to request access, correction, deletion, or information about how personal data is used. Contact us to exercise these rights.

11. Mobile Messaging

If you opt in to receive text messages from BlueLine Backflow, we may send appointment confirmations, scheduling updates, service reminders, annual compliance reminders, and promotional messages. Consent is not required as a condition of purchasing services. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. We do not sell or share mobile opt-in information with third parties for their own marketing purposes.

12. Contact Us

BlueLine Backflow, LLC
8856 Longs Peak Cir
Windsor, CO 80550
Phone: 970-795-2000
Email: support@bluelinebackflow.com